FAQ

Yes, we regularly offer special promotions for first-time customers. Make sure to check our website or subscribe to our newsletter to be notified of any new deals.

At the moment, Hairy Hair products are only available online through our official website. This ensures the authenticity of our products and allows us to maintain strict quality control standards at all times.

You can stay updated on new products and offers by subscribing to our newsletter or following us on social media. This way you’ll receive the latest updates, offers and product launches straight to your inbox or newsfeed.

You can view your order history by logging into your Hairy Hair account and navigating to the “My Orders” section of your account dashboard. From here, you can track your deliveries and reorder products.

Yes, you can manage multiple subscriptions under one account. Each subscription comes with its own delivery schedule and product selection.

If you forget your login details, use the “Forgot Password” feature to reset your password or contact customer support for help by calling 1300 800 564, sending an email or using the contact form on our website.

You will receive an email with a tracking link to monitor the delivery progress as soon as your order is processed and shipped.

Our main office is located at [Office Address], but our products are available for nationwide shipping. You can contact our customer support team from anywhere. Send us an email, call us at 1300 800 564, or use the contact form on our website.

Of course! You can schedule a consultation at a time that works for you through our website or by contacting customer support directly. Our licensed professionals are ready to address any questions or concerns you have about hair loss treatment.

Yes, male pattern hair loss, also known as androgenetic alopecia, is the most common cause of hair loss in both men and women. It’s a genetic condition that is passed down through families and can affect anyone at different stages of their life. Over 50% of men experience at least some hair loss from androgenetic alopecia by the time they’re 50 years old. The condition results from genetics and male sex hormones – particularly DHT. Increased sensitivity to the hormone DHT causes hair follicles to shrink and weaken. The hair growth phase is shortened as DHT binds to the follicles, leading to thinner hair and eventual hair loss. If your parents or other close family members experienced hair loss, you are more likely to inherit the condition.

Yes, making certain lifestyle adjustments can help prevent or manage hair loss. Reducing stress, maintaining a healthy diet, avoiding harsh hair treatments, and protecting your scalp from sun damage can all help prevent hair loss. A balanced diet is vital for healthy hair growth – for instance, a lack of protein can lead to weak and brittle hair so it’s important to include a range of high-quality protein sources such as lean meat, fish, dairy products, eggs, nuts and lentils. You also need to make sure you’re getting enough vitamins in your diet. Vitamin A is essential for producing sebum – a natural oil that moisturises the scalp. Biotin (vitamin B7) is also crucial as a lack of this vitamin can cause thinning hair and brittle nails. You can find biotin in foods like eggs, almonds and spinach. A lack of iron can cause anemia which reduces blood flow to the hair follicles and may result in hair loss, while zinc and omega-3 fatty acids are essential for maintaining scalp health. It’s important to manage stress levels, engage in regular exercise and avoid fre quent use of chemical-based hair treatments and heat styling tools. Using straighteners and hairdryers too often can weaken hair shafts and make them more prone to breakage – so it’s best to stick with gentle haircare routines and products. Make sure to protect your hair from sun damage by wearing a hat as UV rays are harmful to the hair and scalp. Finally, you should avoid tight hairstyles like braids, buns and cornrows as this can lead to a condition called traction alopecia – a type of hair loss caused by too much tension on the hair follicles.

Yes, hair loss can be associated with various medical conditions. Some of the most common include an underactive thyroid (hyperthyrodism) and an overactive thyroid (hypothryrodism), because thyroid hormones play an important role in regulating hair growth so imbalances can interrupt the natural hair growth cycle. Iron-deficiency anemia can also lead to hair thinning, as iron produces haemoglobin which helps carry oxygen to the hair follicles. Autoimmune conditions like alopecia areata can trigger the immune system to attack hair follicles resulting in sudden hair loss or bald patches. Also, chronic stress can cause hair loss – it may lead to a condition called telogen effluvium which pushes follicles into the resting phase of the hair growth cycle leading to excess shedding. It’s important to consult a doctor if you think you have an underlying condition that is causing your hair loss.

At Hairy Hair, we offer a 30-day return policy on most items, to ensure you have peace of mind when purchasing our products. The item must be unused and in its original packaging to qualify for a refund. Please our contact customer support team for return instructions.

Yes, some Hairy Hair products may have shipping restrictions depending on the local regulations in the region. These regulations will be clearly indicated on the product page.

If you receive the wrong product, don’t worry! You can contact our customer support team via email, telephone (1300 800 564) or the contact form on our website. Send us your order details and we will arrange for the correct product to be sent to you as quickly as possible.

After you complete an online assessment, you will have a consultation with a doctor who will review the information you completed during your assessment and provide a personalized treatment plan based on your needs.

During your consultation with a Hairy Hair specialist, we will discuss your hair loss history, current symptoms, any other medical conditions, and your personal treatment goals to ensure the best care plan for your needs.

While you may not be able to choose a specific doctor, all of our consultations are conducted by highly qualified specialists who have extensive experience in hair loss treatment. Our team of doctors are experienced dermatologists and trichologists who will work with you to create a personalised treatment plan that achieves optimal hair growth results.

While side effects are rare with Hairy Hair treatment, if you experience any side effects, stop using the medication immediately and consult with a doctor for further advice. Our team can work with you to adjust your treatment plan if necessary.

Hairy Hair products should be stored in a cool, dry place and away from direct sunlight to preserve their effectiveness.

Yes, many of our products are specially formulated to be both vegan and gluten-free, but we recommend checking the product labels or descriptions for specific details about the ingredients.

Inviting your friends to the Hairy Hair referral program is simple! All you need to do is navigate to your account dashboard and locate your unique referral link. Then, send the link to your friends – once they use it to make a qualifying purchase you will be eligible for referral awards such as discounts, account credits and free products.

Referrals must be new customers who have not previously made a purchase from Hairy Hair. Referrals for a previous customer will not qualify for rewards.

Yes, referral rewards typically have an expiration date, so make sure to use them before they expire or you could lose out on discounts and savings. You can find the expiry date for a specific referral reward by checking your Hairy Hair account.

Yes, Hairy Hair can help with many different types of hair loss – from traction alopecia and telogen effluvium to male pattern baldness and medical conditions that cause hair thinning. However, it’s important to note that results may vary depending on the cause and extent of your specific hair loss condition.

Hairy Hair was designed as a long-term solution to hair loss, so the best results are seen with continious use. Long-term use may also be necessary to maintain results, especially if hair loss is caused by progressive conditions like male pattern baldness, or androgenetic alopecia. Stopping treatment could reverse your progress and you may notice continuing hair loss, so we recommend committing to a long-term daily routine with your Hairy Hair treatment plan.

While users experience results at different rates, you will begin to see reduced hair loss, improved hair density, and regrowth over time with consistent use. Most users report noticeable results after around 6 months of treatment with Hairy Hair.